Shipping and Return Policy
Per Concentra Procurement: ”the sizes are smaller than normal order a size larger.”
All orders are produced after your order is placed. Orders are generally shipped in 5-15 business days after your order is processed and any artwork proofs have been approved. Shipments normally take an additional 3 - 5 business days to arrive, depending upon the shipping method selected.
Orders are processed Mon-Fri during normal business hours, excluding company holidays.
Damaged or defective items
All claims for shortages or damage must be made within 72 hours of delivery of goods. You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. If the product is damaged by the shipper, please retain all packing materials. These will be required to process your claim. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We do require that you obtain a return authorization prior to sending back an item.
Specialty logo items and custom orders cannot be returned. Items must be returned to Xact Xpressions within 30 days of invoice, provided they have not been worn, used, nor washed. All returned goods are subject to inspection. If any items are deemed non-returnable, we will advise you via your email address, billing address, or telephone. We do require that you obtain a return authorization prior to sending back an item.
Returned goods that are not defective may be returned for store credit or exchange only. Apparel returns will incur a 50% restocking fee with a minimum charge of $5.00. Non-corporate logo items are considered special orders and are non-returnable. Promotional returns, excluding the special order/bulk order promos, will incur a 15% restocking fee with a minimum charge of $5.00. No restocking fees will be charged on defective items.
An R.A. must be obtained prior to returning any item for any reason. All returns must have the Return Authorization Number included in the mailing address and the package must include a copy of the original packing slip or R.A. form.
Xact Xpressions, Inc.
Return Authorization No. ______
13995 Diplomat Dr, Ste 200
Dallas, TX 75234
Please Contact Us to obtain an R.A. prior to sending back any item.