All orders are produced after your order is placed. Orders are generally shipped in 5 days after your order is processed and they normally take an additional 3 - 5 business days to arrive, depending upon the shipping method sected.
Orders are processed Mon-Fri during normal business hours.
You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. If the product is damaged by the shipper, please retain all packing materials. These will be required to process your claim. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We do require that you obtain a return authorization prior to sending back an item.
Return Authorization for Damaged or Defective Goods:
An R.A. must be obtained prior to returning any item that is damaged or defective. All returns must have the Return Authorization Number included in the mailing address and the package must include a copy of the original packing slip or R.A. form.
Please be prepared to provide the following information:
- Invoice number or Order number on which the goods were purchased.
- Product Number(s) to be returned, along with the quantity and size.
- Reason for the return
To assist you in obtaining a Return Authorization Number call: Teresa Carpenter 972-242-6332 x628.
We are very sorry, but there are NO REFUNDS, RETURNS or EXCHANGES on any custom decorated products. If you are unsure about an item you are interested in ordering, please contact us before placing an order and we would be happy to assist you.