All orders are produced after your order is placed. Orders are generally shipped in 5 days after your order is processed and they normally take an additional 3 - 5 business days to arrive, depending upon the shipping method selected.
Orders are processed Mon-Fri during normal business hours.
You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. If the product is damaged by the shipper, please retain all packing materials. These will be required to process your claim. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We do require that you obtain a return authorization prior to sending back an item.We are very sorry, but there are NO REFUNDS, RETURNS or EXCHANGES on any custom decorated products. If you are unsure about an item you are interested in ordering, please contact us before placing an order and we would be happy to assist you.