All orders are produced after your order is placed. Orders are generally shipped in 5-7 days after your order is processed and they normally take an additional 3 - 5 business days to arrive, depending upon the shipping method selected.
Orders are processed Mon-Fri during normal business hours.
You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. If the product is damaged by the shipper, please retain all packing materials. These will be required to process your claim. We will also gladly exchange the damaged merchandise for anything on our site of equal or lesser value. We do require that you obtain a return authorization prior to sending back an item.
Returned goods that are not defective and deemed returnable, will be eligible for a credit card refund (within 30 days of delivery). All returns will incur a 20% restocking fee with a minimum charge of $5.00. No restocking fees will be charged on defective items. Customer will be liable for outbound shipping on all returned items that are not damaged or defective.
An R.A. must be obtained prior to returning any item. All returns must have the Return Authorization Number included in the mailing address and the package must include a copy of the original packing slip or R.A. form.
Please be prepared to provide the following information:
- Invoice number or Order number on which the goods were purchased.
- Product Number(s) to be returned, along with the quantity and size.
- Reason for the return
To assist you in obtaining a Return Authorization Number call: Lauren Wright 972-242-6332 x621.
We are very sorry, but there are NO REFUNDS, RETURNS or EXCHANGES on any custom decorated products. If you are unsure about an item you are interested in ordering, please contact us before placing an order and we would be happy to assist you.