Shipping and Return Policy
All orders are produced after your order is placed. Orders are generally shipped within 12-15 business days after your order is processed and normally take an additional 3 - 5 business days to arrive, depending upon the shipping method selected.
Orders are processed Mon-Fri during normal business hours.
Need to cancel an order? A 30% cancellation fee may apply to any items or orders. Please contact your representative.
You must contact us within 72 hours of delivery of damaged items. You must return damaged or defective merchandise within 5 days of the delivery date for a full refund minus shipping charges. If the product is damaged by the shipper, please retain all packing materials. These will be required to process your claim. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We do require that you obtain a Return Authorization prior to sending back an item.Blank Sample Apparel returns will incur a 30% restocking fee, and must be received at our warehouse within 30 days of your original order date. Contact us to obtain your Return Authorization.
Return Authorization for Damaged or Defective Goods:
An R.A. must be obtained prior to returning any item that is damaged or defective. All returns must have the Return Authorization Number included in the mailing address and the package must include a copy of the original packing slip or R.A. form.
Please be prepared to provide the following information:
- Invoice number or Order number on which the goods were purchased.
- Product Number(s) to be returned, along with the quantity and size.
- Reason for the return
To assist you in obtaining a Return Authorization Number call: Your Account Representative 972-242-6332 x633.
We are very sorry, but there are NO REFUNDS, RETURNS or EXCHANGES on any decorated products. We can only accept returns on blank products. If you are unsure about an item you are interested in ordering, please contact us before placing an order and we would be happy to assist you. EFFECTIVE AUGUST 1, 2023 - returns of any kind will no longer be accepted on decorated, blank or sample products for refund or exchanges.